Supervises and provides surveillance of swimmers and guests during park hours, special events, and training sessions Responds to emergency situations in assigned zone Assists in communicating emergency situations outside of assigned zone Administers and coordinates emergency first aid as necessary Enforces the rules and regulations of the waterpark Advises aquatics manage

Leads and mentors housekeeping staff daily to ensure cleanliness standards and operational efficiencies are met or exceeded. Ensures the turnover of all vacant and clean rooms in a timely manner; verifies stayovers, reports early check outs, and communicates issues and discrepancies with front office. Provides coaching, encouragement, and recognition to pack members when

Assist the Director in forecasting and executing departmental and safety budget Develop and maintain inspection programs to support the waterpark operation Assists in managing the department including; maintaining strong team atmosphere, scheduling, conducting training, general purchasing, and cleanliness program Assists in developing Managers, Supervisors and Lifeguards

Cleans guest rooms and guest areas, including making beds; dusting and vacuuming; cleaning bathroom; replacing supplies; cleaning windows, mirrors, and patios Utilizes chemicals according to directions and familiarizes self with all material safety data sheets Maintains a stocked, organized, and clean cart with sufficient supplies Reports maintenance issues through approp

Welcomes guests by greeting, answering questions, responding to requests Registers guests by obtaining or confirming room requirements, verifying pre registration, assigning rooms, obtaining information and signatures, issuing guest room keys Establishes credit by verifying credit cards or obtaining cash Directs guests to room by showing location on resort map Conveys inf

Develop and execute comprehensive outbound prospecting strategy to secure new and existing group room and event business, specifically targeting shoulder and off peak groups Increase market share through effective networking, research and business development activities in order to target, solicit and win new business Convert group and meeting inquiries to sales via fast

Analyzes trends and metrics in partnership with the lodge leadership and enterprise HR group to develop solutions, programs and policies Manages and resolves complex employee relations issues and conducts effective, thorough and objective investigations as necessary Maintains in depth knowledge of legal requirements related to day to day management of employees, reducing

Vacuuming, spot removal, and carpet cleaning using approved equipment and supplies throughout the entire resort including; all public areas, stairwells and guest rooms Pile lifting to ensure flooring is within resort standards Occasional bodily fluid spot removal is required Reads and comprehends material safety data sheets for all chemicals and use them according to dire

Greets employees and handles daily questions and requests in a timely manner both in person and by phone or email. Ensures timely communication with employees, leadership and across departments to support the operation and positive service focused culture. Leads all front line recruiting & onboarding for Lodge at the direction of HRM and HRD. Partners with HRD and HRM to

Serves customers alcoholic and non alcoholic beverages including beer, wine, cocktails, juices, etc. Prepares garnishes and mixes drinks for guests according to recipes Assess customer needs and preferences and make recommendations Maintain attractive and orderly appearance of bar area through arrangement of bottles & glassware Ensure bar area adheres to highest standards

Leads and mentors housekeeping staff daily to ensure cleanliness standards and operational efficiencies are met or exceeded Implements and manages inventory processes through the assistance of the Housekeeping Supervisors Drives, reviews and ensures proper completion of and alignment to the work order process Assists Director in reviewing and action planning related to NP

Communicates with guests to take food and beverage orders Prepares customer food and beverage orders Provides outstanding customer service and engage in suggestive selling Maintains equipment, performs preventative maintenance, troubleshoots breakdowns and/or calls for repairs Assists in merchandising functions including display and store design, inventory receiving, stoc

Ensure the daily operation of the back of house adheres to operating procedure guidelines Perform food preparation tasks for all fruits, vegetables, meats, poultry, fish, etc. used in recipes Prepare all food items per recipe guidelines, tasting and adjusting for flavor with assistance of chef Ensure back of house area adheres to the highest standards of cleanliness, pres

Helps patrons select food and beverages by presenting menu; offering cocktails and appetizers; suggesting courses; explaining the chef's specialties; identifying appropriate wines; answering food preparation questions and understanding customer's special needs and/or dietary restrictions Transmits orders to bar and kitchen by recording patrons' choices; identifying patron

Meets maintenance operational standards by contributing maintenance information to strategic plans and review; implementing production, productivity, quality, and customer service standards; resolving problems Evaluates functionality and reliability of facility systems and associated equipment by conferring with operating departments; identifying problems and requirements